1.The short version
| Situation | What happens |
|---|---|
| You were charged twice, charged the wrong amount, or charged after the subscription was stopped | Full refund of the mistaken charge. |
| First payment for a workspace, within 14 days | Full refund on request, whatever the reason. Once per workspace. |
| Monthly renewals | Not refunded. A stopped subscription stays active until the end of the month already paid for. |
| Yearly renewals, within 14 days of the renewal | Full refund on request. |
| Moving to another plan mid-period | Prorated automatically by Paddle: the difference is charged or credited right away. |
| Service outage that stopped you using the product for more than a day | Credit or refund for the affected days, on request. |
| Workspace suspended for breaking the Terms of Service | No refund. |
2.The 14-day window
The first time a workspace pays for a plan, you can ask for a full refund within 14 days of the charge, whatever the reason. When the refund is issued the subscription ends and the widget goes offline; your data is kept, so you can subscribe again later and pick up where you left off. The window applies once per workspace, not to every renewal.
3.Refunds are issued by Paddle
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle processes every refund, and it appears on your statement from Paddle. Refunds go back to the original payment method: cards and PayPal usually show the credit within 5 to 10 business days.
Paddle’s own buyer terms also apply and may give you more where consumer law requires it.
4.How to ask
- Email support@mewdesk.com from the admin address on the workspace, with the workspace name and the date and amount of the charge. You can also reply to Paddle’s receipt email or use paddle.net to reach Paddle directly.
- We reply within 2 business days and confirm the refund or explain why it does not qualify.
- Once approved, Paddle issues the refund to the original payment method.
Please contact us before opening a dispute or chargeback with your bank. Disputes take weeks to resolve and may suspend the workspace while they are open; an email is faster for everyone.
5.Your legal rights
Nothing in this policy removes rights you have under consumer protection law in your country. This policy is part of the Terms of Service.
Questions about this document? Write to support@mewdesk.com.